FREQUENTLY ASKED QUESTIONS
What is the return policy?
Our goal is for every customer to love their goodies. If this isn't the case, notify us within 7 days after receipt, and we'll do our best to work with you to make it right.
Please keep in mind that our products are small-batch and/or one-off pieces, which means nothing is mass-produced and items can come with various handmade quirks.
Because of this unique nature, we need you to contact us directly so we can personally assess the query.
When will I get my order?
We will ship your order as quickly as possible, using your selected courier option. Once your order has shipped, you will receive an email/SMS with tracking information. Delivery times vary depending on your location and the shipping option selected at checkout.
Where are your products manufactured?
Mainly in a small home-based studio and other small business workshop. We carefully select our manufacturing partners to ensure our products are high-quality and good value. We also aim to support other local small businesses as far as possible.
How do custom orders work?
Custom orders can be placed via our dedicated 'Custom' page or by sending a concept brief directly via Instagram DM (@go.for.goodie) or email (goforgoodie@gmail.com). Once your brief is reviewed, we will send a formal cost estimate.
Full payment is required before production begins. Because every bespoke piece is personalised and handmade to order, please allow a strict 14-day lead time from the moment payment is received.
Custom orders have a strict no-refund or exchange policy, so please double-check your sizing and text carefully.
If a custom piece arrives broken or defective, please contact us immediately so we can correct the issue.